Support

How can we help?

If Camel is not behaving as expected, you have a question, or you want to suggest an improvement, contact us using either option below.

Email support

Send your question to support@getcamel.app. Please do not include passwords, private keys, access tokens, or confidential clipboard content.

Send feedback from Camel

Open Camel Settings and choose Send Feedback. The form can include your app version, macOS version, device model, and locale, which makes technical problems easier to diagnose. Adding an email address is optional.

Helpful details to include

What you expected to happen and what happened instead.
The steps that reproduce the problem.
Your Camel version and macOS version.
A screenshot, if it does not contain sensitive information.

System requirements

Camel requires macOS 14 or later. Custom AI Actions additionally require macOS 26, a Mac compatible with Apple Intelligence, and Apple Intelligence enabled in System Settings. Running an action on Apple’s Private Cloud Compute requires macOS 27 and Camel Pro, and has a daily limit tied to your iCloud account.

Purchases and refunds

Camel Pro purchases and subscriptions are handled by Apple through the Mac App Store. You can manage subscriptions in your Apple Account settings. Refund requests must be submitted through Apple’s Report a Problem service.

Privacy

Clipboard transformations run locally on your Mac, and AI actions do too unless you set one to run on Apple’s Private Cloud Compute. For details about cloud actions, usage analytics, feedback data and diagnostics, read the Privacy Policy.